ALL PRODUCTS
Yes! We provide shipping options Australia-Wide. We use a range of different delivery options to best suit your order, location and shipping needs.
Yes! We provide shipping options Australia-Wide through services such as Australia post, TNT and Toll Express.
Delivery costs are based on the type of service, size, weight and location of the delivery required. Please call your local branch to get an estimate on your delivery cost.
Upon confirmation of your order, all orders are usually dispatched within 24 hours. If there are any delays, you will be promptly notified.
Yes, we do overnight express shipping.
If the product is available, we offer a reserve and collect service. Please be aware that the branch you choose to pick up your product from must have the product available. Please contact your local branch to find out if it is available to reserve.
Depending on your order, particularly those sent via standard Australian post with stamps, tracking is dependent on the delivery type and courier. Upon request, we can provide options that allow tracking on your delivery. To find out if you are able to track your delivery or to find your tracking number, please contact your local branch.
If your order hasn’t arrived, please contact us and we will look into it for you immediately.
Yes, provided that you have your courier account number, we are able to deliver your order through the courier of your preference.
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
We can only offer next day on goods we have in stock at our dispatch depot.
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Due to the high volume of orders we receive, we will always do our best to stop or amend your order if possible. Please contact us immediately after placing the order.
At Sunrise Trailer Parts, we go to great lengths to ensure your purchasing experience is as easy and secure as possible. There are several ways you can place your order. You can place your order via the contact form here, or send an email to sales@sunrisetrailerparts.com.au, or simply call our friendly Sunrise team at your local branch.
We accept Cash, Credit/Debit cards and Bank Transfer.
Yes, our friendly Sunrise Team is available to place your payment via phone between 8:30am to 5pm Monday to Fridays and 8:30am to 1:30pm on Saturdays. Please call your nearest office to organise this.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
No, AfterPay is not available as a payment option.
Best way to find out which part you need is to contact us and leave the hard work to us. We will work out what is required and ensure you get the correct parts.
Best way to find out which part you need is to contact us and leave the hard work to us. We will work out what is required and ensure you get the correct parts.
Enter the product code of the item into the search bar and it will return all the available information on that product. Alternatively: our specialist team is available to take your inquiries between 8:30am to 5pm Monday to Fridays and 8:30am to 1:30pm on Saturdays. Please visit our Contact Us page.
Yes, we will do our best to order the part for you through our special orders team. Feel free to contact us to request your part.
Yes, our specialist team is available to take your order 8:30am to 5pm Monday to Fridays and 8:30am to 1:30pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same. Please call your nearest office to organise this.
From time to time and particularly with some of our more popular items, due to the high rate of sale, there may be some discrepancies in stock levels. If you do wish to know if a product is in stock, please do not hesitate to contact us our contact form here, via email, or by phone to the nearest Sunrise office to you.
At Sunrise Trailer Parts, we go to great lengths to ensure your purchasing experience is as easy and secure as possible. There are several ways you can place your order. You can place your order via the contact form here, or send an email to sales@sunrisetrailerparts.com.au, or simply call our friendly Sunrise team at your local branch.
Depending on your order, particularly those sent via standard Australian post with stamps, tracking is dependent on the delivery type and courier. Upon request, we can provide options that allow tracking on your delivery. To find out if you are able to track your delivery or to find your tracking number, please contact your local branch.
Due to the high volume of orders we receive, we will always do our best to stop or amend your order if possible. Please contact us immediately after placing the order.
If you are missing a product from your order, please contact us and we will look into it immediately.
If you have received the wrong item, please contact us and we will look into it immediately.
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Send us your feedback via our contact form here.
You can find the details for any branch in our Contact Us section. This is located at the top right of every page on our website.
